All Students FAQ

Accessing your online classroom portal
You will receive an email containing your unique student login, only use this link to access your course(s).  If you go directly to the website...
Thu, 19 Aug, 2021 at 9:57 AM
Login Error message 404/502 or Courses not Available
From time to time the online classroom must be updated and will be unavailable.  If at any time you log in through your student link and you receive an ...
Thu, 1 Jul, 2021 at 10:20 AM
Technical issues with course i.e. PDF doesn’t scroll
If you have technical issues with the course, you can phone 855-776-7763 option 3 or create a support ticket by emailing support@proprofs.com
Thu, 5 Aug, 2021 at 10:55 AM
Will I get a physical textbook?
All books are available in your online classroom as PDFs, you can save these to your computer and read them offline and/or print.  If you are attending ...
Thu, 1 Jul, 2021 at 10:46 AM
Login Deactivated
This will happen if you missed a tuition payment.  To become reactivated please make a payment through the secure invoice that was emailed to y...
Thu, 5 Aug, 2021 at 10:57 AM
You have completed the course(s) and can’t print certificates
Due to state regulations certificates must be customized. In some states, the final exam must be proctored.  If you think you are completed with your on...
Thu, 1 Jul, 2021 at 10:51 AM
I completed the course but my progress is only 98%, how do I finish.
Make sure every circle is green with a checkmark in your menu.  If you do not view each item in each topic session you will not reach 100% completed.  
Thu, 1 Jul, 2021 at 10:52 AM